Bella Viva Orchards, Inc.
7030 Hughson Ave, Hughson, Ca. 95326
Office M-F 8am-4pm PST 855-888-8482
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Customer Service Representative 

Description:

The Customer Service Representative will work cooperatively with Wholesale Accounts Manager and other members of the Bella Viva team to grow existing customers, create new customers, and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction. 

Summary of key responsibilities:

Responsibilities and essential job functions include but are not limited to the following: 

  • Projecting a warm, inviting, and trustworthy telephone image to customers and

    prospects.

  • Generating new and repeat sales by providing product and technical information in a

    timely manner.

  • Accurately processing customer transactions such as orders, quotes, and returns.

  • Managing phones and phone customers to generate orders; contacting prospects to

    generate new leads.

  • Categorizing prospects; assisting Wholesale Accounts Manager in qualifying prospects.

  • Working trade shows and representing Bella Viva Orchards in a most professional

    manner in all external and internal interactions.

  • Updating price sheets as directed by the Director of Operations.

  • Communicating price adjustments with affected customers.

  • Emailing customers when products they order is running low or recently in stock.

  • Emailing monthly communications upon approval of Wholesale Accounts Manager.

  • Mailing monthly communication to customers and prospects that do not have email

    addresses.

  • Managing BVO Sample Program.

  • Monitoring Pending Sales on a daily basis.

  • Maintaining Customer Order Confirmations via email, phone or fax when order is not

    confirmed within 24 hours of transmission.

  • Provide shipping and tracking information when requested by customer.

  • Completing and transmitting New Vendor Forms; including monitoring information

    received by Quality Assurance.

  • Creating New Customer files and maintaining current Customer Files.

  • Maintaining credit applications for new and existing customers.

  • Complete BVO CR Forms while collaborating with Shipping Department, Quality Assurance / Safety Operations, Production, and Accounting. 

Minimum requirements:

  • 5 years inside sales experience.

  • High school diploma of equivalent required. College degree preferred.

  • Must be able to work in fast-paced, self directed, entrepreneurial environment with a

    sense of urgency.

  • Strong verbal and written communication skills; uses correct grammar, spelling in

    correspondence.

  • Proficient computer skills including MS Word, PowerPoint, Excel and Outlook.

  • Excellent telephone sales personality skills.

  • Prominent organizational and presentation skills.

  • Strong decision making, problem solving and creative thinking skills. 

Physical requirements: 

  • Constant sitting, standing and walking.

  • Occasional stooping/kneeling.

  • Occasional pushing, pulling, lifting and carrying 40 lbs. 

Performance requirements: 

  • Number of new customers.

  • Number of prospect phone calls.

  • Number of customer phone calls.

  • Trade show leads developed. 

Reports to: Wholesale Accounts Manager 
FLSA Status: Non-exempt
Full-time position 

Who we are:

Nestled in California's Central Valley there is a bed of rich soil where the Martino Family farms and harvests Bella Viva's delectable fruits and nuts. We produce and sell fresh dried fruits, nuts, and chocolates online to customers nationwide. Our products are found private labeled in most major club, grocery and specialty chains nation wide and around the world. Our delicious dried fruits include cherries, apricots, peaches, pears, persimmons, plums, apples, grapes, figs, and more! As a dried fruit company, using quality fruit is of utmost importance. With the close supervision and care of our fruit harvest, we can be certain we are selling our customers the best dried fruit under the sun.

Quality is of utmost importance to us here at Bella Viva. Growing the fruit that we dry and market enables us to have complete control over the fruit quality from the initial growing phase on through the final packaging and delivery. 

Contact: Brean Bettencourt

Wholesale Accounts Manager 

bbettencourt@BellaViva.com 

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