Bella Viva Orchards, Inc.
7030 Hughson Ave, Hughson, Ca. 95326
Office M-F 8am-4pm PST 855-888-8482
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Help -Terms-Shipping Info.

-Free UPS Ground Qualification
-Returns
-International Shipping
-Out of Stock Products
-Privacy
-Taxes



Free Ground Shipping
Free Ground Shipping Qualification
1. The order must be placed online
2. The order must be shipped to one individual location.
3. The order must contain $69 worth of items. 


3 to 7 Business Days Shipping
Our shipping department is located near our farm in California. Orders shipped closer to the West Coast may experience shorter shipping durations than orders shipped to the East Coast or U.S. Territories. Many Free Shipping orders are shipped via Priority Mail which often takes 2 to 3 business days. Contact Customer Care before placing a time-sensitive order.
CustomerCare@BellaViva.com

Free Shipping to all U.S. Territories
All U.S. Territories are eligible for Free Ground Shipping in including Military Addresses, Alaska, Hawaii, Puerto Rico, Guam. 





Returns 
30 day 100% Satisfaction Guaranteed / Return Policy:
100% satisfaction is guaranteed! If you are not fully satisfied with your purchase you may return items within 30 days of purchase for a full refund.

For a rapid and smooth return:

1. Contact us at CustomerCare@BellaViva.com or call us at 209-883-9015 Monday-Friday 9am-5pm PST and provide us with your order number or your first and last name of the billing address.


2. Return items to Bella Viva Orchards

Via USPS Mail:
Bella Viva Orchards, Inc.
P.O. Box 1014
Hughson Ca. 95326-1014


Via UPS/FedEx:
Bella Viva Orchards, Inc.
7030 Hughson Ave.
Hughson Ca. 95326


3. Provide us with the tracking number so we can complete the return should the package get lost.



International Shipping

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Click Below to Get Started:



Out of Stock Products
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 10am PST , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.



Privacy
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.



Privacy on Other Web Sites
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.




Taxes
California state constitution impose limitations on the taxing of food. The majority of the products found on BellaViva.com are food products for off site consumption and are not taxed. Our Store shall automatically charge and withhold the applicable sales tax for non food items delivered to addresses within California. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

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